Mall operations, leasing and construction planning
Everything a retail asset needs, sequenced from first study to steady-state operations. For the wider picture — what mall management in India covers and how to choose an operator — see the mall management overview.
Research & feasibility
Understanding what the catchment actually supports before a single lease is signed.
- Traffic & footfall potential: consumer behaviour
- Competitor analysis: existing malls, high streets, retail destinations
- Need-gap identification: services & brand categories
- Feasibility study: ROI & zoning recommendations
Leasing & zoning
Building the mix, then closing it: collateral, outreach, paperwork and onboarding.
- Zoning & category planning
- Target brand shortlist & outreach
- Leasing brochures & videos
- Execution: LOIs, agreements, fit-out guidelines
- Tenant onboarding support
Operations & technology
The systems and people that keep the asset running from day one.
- Vendor appointments: security, housekeeping, parking, maintenance
- SOP development: operations, fit-out, cleaning, security, utilities
- Technology setup: CCTV, PMS, energy systems
- Parking & EV integration
- Manpower hiring & training
Marketing & launch
Getting the opening right, then keeping footfall coming back.
- Pre-launch strategy and PR planning
- Grand launch event: celebrity, media, festive activities
- Marketing calendar push: OOH, digital, local radio
- Tenant support promotions
- Loyalty & travel tie-ups
Sustenance & reporting
Ongoing visibility for owners and investors, quarter after quarter.
- Monthly reports on leasing, ops and marketing
- Sales & footfall analytics dashboards
- Footfall monitoring tools
- Quarterly review & planning sessions
- Annual budget alignment
Mall operations and construction planning, under one roof
Malls are won before construction starts. Need-gap and catchment studies, feasibility work and zoning recommendations tell developers and architects what the market will actually support, so the drawings, the GLA and the brand mix get decided on data rather than guesswork.
Once the doors open, the same team runs the asset day to day: operations and SOPs, security and housekeeping vendors, technology and parking, launch and seasonal marketing, and the monthly reporting owners and investors depend on.
PAP × Partners
The studio behind our digital presence, plus exclusive partners who work with us across every property we manage.
